Citizens Advice Lanarkshire

Navigation

• Home
• Find a CAB
• Services
• Volunteer
• Training
• Funding
• News
• About us
• Useful links
• Partnerships
• Site Map

[skip to main content]

Have you considered working in a CAB?

As a CAB volunteer you can provide a valuable service to your community whilst receiving recognised training and gaining experience that can help enhance your career and improve your prospects

Home About Us

What are Citizen's Advice Bureaux?

The Citizens Advice Bureau (CAB) service is a network of bureaux throughout the British Isles. Wherever it is found, a CAB offers an advice service that is free, independent, confidential and impartial. Additionally we campaign on current issues and provide feedback to government on the effects of social policy.

Bureaux are staffed by volunteers and a small number of paid staff, all of which are accountable within the bureau to its management group. Each of the nine Citizens Advice Bureaux in Lanarkshire is an independent charity run by its own management group. The management group is made up of volunteers drawn from the local community and they are responsible for the good management of the CAB service.

A manager is employed in each CAB to ensure the effective delivery of service. Trained volunteers who are supported by a small team of employees provide the frontline advice service.

Each CAB is autonomous but is a member of the umbrella body Citizens Advice Scotland. A CAB must meet the conditions of a rigorous quality assurance scheme to retain membership of the CAB association. Citizens Advice Scotland provides training, IT support, a unique and extensive electronic information system, and social policy coordination and research.

Visit your local CAB to find out more.

History of the Citizens Advice Service

Citizens Advice Bureaux have come a long way since the 1930s when the “Citizens Aid Bureaux” were part of the plans to help the population in the event of war. When World War II was declared in 1939 the CAB Service opened to give advice about evacuation, allowances and pensions, and helped to trace soldiers lost in battle or taken as prisoners of war. Bureaux were seen as a short term measure but it was clear when the war ended that there were many more problems for the population as the government tackled re-housing, employment and re-deployment, training and education, and the introduction of welfare benefits.

The continuous changes in society have meant that the CAB Service has had to continually change and adapt to meet new needs and to widen its information base. Our information system is continually updated to take account of new legislation as it is passed. This allows us to provide up to date information and advice.

Visit your local CAB site to find out more.

Home | Find a CAB | Services | Volunteer | Training | Funding

News | About us | Contact us | Useful links | Partnerships | Site Map

[go back to the top]