Citizens Advice Lanarkshire
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Home Partnerships
Working in partnership to provide a better service
Citizens Advice Bureaux (bureaux) work closely with other organisations in the communities they serve. This involvement is a means of making sure we are aware of the issues and needs of the local people and that the bureaux functions as a vibrant and contributing entity to the social and economic development of the community in which it operates.
Who do Lanarkshire Citizens Advice Bureaux work in partnership with?
Why work in Partnership?
Bureaux are independent agencies but form working relationships with the statutory and voluntary agencies in their area in order to better serve the local citizens.
In the past decade, there has been a growing recognition, by statutory and voluntary agencies, of the benefits of working in partnership in the strategic development and the delivery of services. Voluntary organisations now have representation on significant strategic groups. The partnership in delivery of services has been slower to develop but there are indications and positive examples that this could be an emerging reality.
Bureaux in Lanarkshire have Service Level Agreements with their principal funders - North and South Lanarkshire Council. The services we deliver complement the Councils objective of providing independent, accessible advice to all sections of the community.
Who do Lanarkshire Citizens Advice Bureaux work in partnership with?
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Money Advice Service - a partnership with the local council
In-Court Advice Service - a partnership with the Scottish Executive, the local Court, Council and Housing Associations
Independent Housing Advice Service - a partnership between North Lanarkshire Citizens Advice Bureaux, the Council, and the Scottish Homelessness Advisory Service
Advice at outreach centres - various partnerships
Money Advice Service - a partnership with the local council
The Money Advice specialist service is being delivered in partnership with the local councils. The Scottish Executive released funding to councils to develop money advice services and North and South Lanarkshire Council agreed to allocate a percentage of this funding to the bureaux.
The most significant partnership to date is the Lanarkshire Macmillan and CAB Partnership, which provides advice to people affected by cancer. This is a partnership of all nine Lanarkshire bureaux and Macmillan Cancer Relief. An Advisory Group guides service development and this has representatives from health, social work, and the Pension Service. Macmillan is funding this service for the first three years and it is hoped that the funding partnership will then extend to include the NHS and the Councils.
In-Court Advice Service - a partnership with the Scottish Executive, the local Court, Council and Housing Associations
The In-Court Advice Service, is based in Airdrie and Hamilton Sheriff Courts and managed by Airdrie and Hamilton bureaux respectively. This is a Scottish Executive development and steering groups, which include Court, Council, Housing Associations and Voluntary Sector representation, guide both services.
Independent Housing Advice Service - a partnership between North Lanarkshire Citizens Advice Bureaux, the Council, and the Scottish Homelessness Advisory Service
A recent initiative is the North Lanarkshire CAB Independent Housing Advice Service. This is funded by the Councils Housing and Property Department, which is responsible for the Council's Homelessness Strategy. This is guided by a steering group of representatives from the bureaux, the Council and the specialist voluntary organisation, Scottish Homelessness Advisory Service.
Advice at outreach centres - various partnerships
Several health partnerships have been in place for some time. Bureaux provide advice surgeries in each of the major hospitals in Lanarkshire and in a health centre/GP Practice in Airdrie. The Chest, Heart and Stroke organisation works in partnership with Motherwell CAB to deliver a home visiting service.
Advice in health settings is being recognised as of major benefit to patients, their carers and also the health professionals. Health professionals agrees that it frees up their time to focus on the health needs of their patients and they observe a notable difference in the patients they refer to the CAB service.
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